Please note that this is a contract role providing services to Samsung through external staffing partners of Allegis Global Solutions (AGS). If you are selected for this role, you will be employed by AGS and will not be an employee of Samsung

Summary:

Position Summary
The Quality Assurance Supervisor will oversee quality operations within the Mobile Refurbishment process for refurbished mobile devices. This role is responsible for leading quality initiatives, managing inspection teams, supporting third-party repair vendors, and ensuring product quality standards are consistently met.

The ideal candidate will collaborate with internal teams, external vendors, HQ/factory teams, and customers to resolve quality concerns and drive continuous improvement initiatives.

Key Responsibilities

• Lead and oversee quality assurance activities for mobile refurbishment operations
• Monitor and improve third-party repair vendor quality performance
• Conduct weekly and monthly quality performance reporting
• Identify root causes of quality issues and implement corrective actions
• Manage internal inspection teams and daily operational objectives
• Partner with staffing agencies to support hiring and performance management
• Develop and maintain quality inspection processes and procedures
• Create and update inspection checklists for new repair models
• Coordinate customer return investigations and shipment escalations
• Support onsite audits and validation of carrier-reported issues
• Collaborate with cross-functional teams on corrective action responses
• Maintain customer communication regarding quality concerns and resolutions

Required Qualifications

• Bachelor’s degree in Engineering preferredEquivalent quality certifications accepted (Six Sigma, ISO, etc.)
• Minimum 4 years of related experience
• 5–7 years of experience preferred
• Strong understanding of ANSI/ASQC Z1.4 standards
• Experience with Statistical Process Control (SPC)
• Experience with Failure Mode and Effects Analysis (FMEA)
• Proficiency in Microsoft Office:Excel
• Word
• PowerPoint
• Experience supporting ISO 9000 certification audits preferred
• Experience conducting internal and third-party process audits
• Wireless industry experience is a strong plus

Desired Skills & Abilities

• Strong leadership and team management skills
• Excellent communication and relationship-building abilities
• Ability to work with customers, vendors, and cross-functional teams
• Strong analytical and problem-solving capabilities
• Experience preparing reports, spreadsheets, charts, and technical documentation
• Ability to prioritize multiple assignments independently
• Comfortable working with minimal supervision
• Ability to make sound decisions in complex situations

Work Environment & Physical Requirements

• Up to 20% domestic travel required
• Ability to lift and move equipment/materials up to 50 lbs
• Frequent use of PCs, testing devices, and electronic repair equipment
• High attention to detail and visual accuracy required
• Strong hand/finger dexterity for electronic component handling and repair
• Ability to work in both sedentary and active environments
• Exposure to electronic testing and repair equipment in a production setting

Preferred Industry Experience

• Mobile device refurbishment
• Wireless telecommunications
• Electronics testing and repair
• Manufacturing quality assurance

Additional Details:

• Location:2800 Market Street, Irving, TX, USA
• Duration:12 Months 
• Pay Range*: $33 - $35
• Weekly Schedule: 40 hours
• Job Status: Non-Exempt
• Application Deadline:June 5, 2026

This role is eligible for the following benefits:

• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available (USA)
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Existing Vacancy: This posting is for an available position

AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you require a reasonable accommodation related to the application or interview process due to a disability, please email accommodation@allegisglobalsolutions.com. This inbox is monitored solely for accommodation requests. For questions about open roles or to apply, please submit your application through the job posting, as this inbox is not monitored by recruiters and applications sent here will not be reviewed.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.

*We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

San Francisco Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

City of Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring.