Please note that this is a contract role providing services to Samsung through external staffing partners of Allegis Global Solutions (AGS). If you are selected for this role, you will be employed by AGS and will not be an employee of Samsung 

Summary:

Are you passionate about delivering exceptional HR support and making a meaningful impact on the employee experience? Our Shared Service Center serves as the first point of contact for HR-related workplace information for our North America employee population. In this role, you will provide administrative support to HR Centers of Excellence and offer guidance to employees on HR policies and programs through incoming calls and service tickets. You will play a key role in maintaining accurate employee information in our Human Capital Management system, ensuring process documentation is current and accessible on our HR Portal, and completing tasks within established Service Level Agreement standards. This is an excellent opportunity for a detail-oriented and customer-focused professional to grow within a dynamic HR environment.

Responsibilities:

- Act as the first point of contact for employees, line managers, and HR management to address inquiries and issues across HR programs, policies, and systems, including benefits, employee relations, staffing, and compensation
- Provide general HR administrative support to HR Centers of Excellence and business partners
- Manage and update employee information within the Human Capital Management system
- Assist with monthly, quarterly, and annual reporting, including various HR metrics
- Assist with queries and projects related to the HCM and HR Portal
- Document all inquiries including phone calls, emails, and requests, and escalate complex cases to appropriate subject matter expert groups
- Meet defined SLA metrics for providing accurate, consistent, and timely responses to HR process, policy, and systems inquiries
- Assist in the continuous development and improvement of HR information and processes
- Support ad hoc projects and activities related to the HR department

Skills:

- Strong customer service skills, including timeliness of resolution and excellent follow-up
- Contact center experience with the ability to handle a high volume of inquiries professionally
- Learning agility with the ability to quickly adapt to new processes, systems, and policies
- Strong oral and written communication skills with the ability to interact with employees at all levels
- Excellent organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment
- Business process and data processing experience within ERP Human Capital Management systems, with Workday experience preferred
- Strong interpersonal, problem-solving, and teamwork skills
- Ability to exercise considerable tact and courtesy when interacting with employees and managers
- Ability to maintain the highest level of confidentiality
- Ability to make independent decisions within established guidelines for day-to-day duties
- Knowledge of government regulations, professional best practices, and industry trends as they apply to HR functions preferred

Experience:

- 0 to 2 years of prior experience in HR administration, payroll, or business support preferred

Qualifications:

- Bachelor's degree strongly preferred but not required

Join our team and take advantage of a unique opportunity to build your HR career within a collaborative and supportive Shared Service Center environment. You will gain exposure to a broad range of HR functions, work alongside experienced HR professionals, and develop valuable skills that will serve as a strong foundation for long-term career growth. If you thrive in a fast-paced setting and are committed to delivering outstanding service, we encourage you to apply and become a vital part of our team.

Additional Details:

• Location: Plano, TX
• Duration: 6 Months
• Pay Range*: $22-$25
• Weekly Schedule: 40 hours
• Job Status: Non-Exempt
• Application Deadline:05-28-2026

This role is eligible for the following benefits:

• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available (USA)
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave

Benefits are subject to change and may be subject to specific elections, plan, or program terms.

Existing Vacancy: This posting is for an available position

AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you require a reasonable accommodation related to the application or interview process due to a disability, please email accommodation@allegisglobalsolutions.com. This inbox is monitored solely for accommodation requests. For questions about open roles or to apply, please submit your application through the job posting, as this inbox is not monitored by recruiters and applications sent here will not be reviewed.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.

Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.

*We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

San Francisco Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

City of Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring.